Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Pulsarai ("Company," "we," "our," or "us") governing your access to and use of our website located at plsar.biz and the professional services we provide.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or use our services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms:

• "Services" refers to the AI consulting, development, and implementation services provided by Pulsarai.
• "Client" or "you" refers to the individual or entity engaging our services or accessing our website.
• "Deliverables" refers to the work products, documentation, code, and systems produced as part of our services.
• "Agreement" refers to these Terms plus any additional written contract or scope of work document signed by both parties.
• "Website" refers to the Pulsarai website located at plsar.biz.

3. Eligibility and Capacity

You must be at least 18 years of age and have the legal capacity to enter into contracts under Malaysian law to use our services. If you are representing an organization, you warrant that you have the authority to bind that organization to these Terms.

By engaging our services, you confirm that all information you provide is accurate, complete, and current.

4. Services Description

Pulsarai provides AI consulting and development services, including but not limited to generative AI prototyping, knowledge graph construction, and AI-assisted quality assurance systems. Specific services are detailed on our website and in individual project proposals.

All services are subject to availability and mutual agreement on scope, timeline, and pricing. We reserve the right to refuse service to any party at our discretion.

Services are provided in accordance with individual project agreements, which take precedence over these general Terms where specific provisions differ.

5. Project Engagement and Scope

Service engagement begins when both parties sign a project agreement or scope of work document. This document will specify deliverables, timelines, payment terms, and other project-specific requirements.

Changes to project scope must be agreed upon in writing by both parties. Scope changes may result in adjusted timelines and pricing.

We conduct a discovery phase for all projects to understand requirements before finalizing technical specifications. Recommendations made during this phase are based on information available at the time and may be subject to revision.

6. Payment Terms

Payment terms are specified in individual project agreements. Unless otherwise agreed, payment schedules typically include an initial deposit upon project commencement, milestone payments during development, and final payment upon delivery.

All fees are quoted in Malaysian Ringgit (RM) unless otherwise specified. Prices exclude applicable taxes, which will be added to invoices as required by Malaysian law.

Invoices are payable within 14 days of issue unless alternative terms are agreed in writing. Late payments may incur interest charges at the rate permitted under Malaysian law.

We reserve the right to suspend services if payment obligations are not met according to agreed terms.

7. Intellectual Property Rights

Upon full payment, intellectual property rights in custom deliverables created specifically for your project transfer to you, subject to our retention of general methodologies, tools, and approaches used in creating those deliverables.

We retain ownership of pre-existing intellectual property, including frameworks, libraries, tools, and methodologies developed prior to or independent of your project.

You grant us a license to use de-identified information about project approaches and outcomes for case studies and marketing purposes, provided such use does not disclose confidential information.

Neither party may use the other's trademarks, logos, or branding without prior written permission.

8. Confidentiality

Both parties agree to maintain confidentiality of non-public information disclosed during the course of the engagement. Confidential information includes but is not limited to technical specifications, business plans, data, and proprietary methodologies.

Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from third parties without confidentiality obligations.

Confidentiality obligations survive termination of the engagement and remain in effect for five years from the date of disclosure.

9. Data Handling and Privacy

Our handling of personal data is governed by our Privacy Policy, available at this link. We comply with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian data protection regulations.

Client data provided for project purposes remains your property. We process such data only as necessary to deliver agreed services and in accordance with documented security protocols.

We never use client data to train third-party AI models or share it beyond what is necessary for project delivery without explicit permission.

10. Warranties and Disclaimers

We warrant that services will be performed with reasonable care and skill consistent with industry standards. Deliverables will substantially conform to specifications agreed in writing.

Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied. We do not guarantee specific outcomes, performance metrics, or business results from AI implementations.

AI systems have inherent limitations and may not perform perfectly in all circumstances. We make no warranty regarding freedom from errors or uninterrupted operation.

This disclaimer does not affect any statutory rights you may have under Malaysian consumer protection law.

11. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability for any claims arising from services provided shall not exceed the amount paid by you for the specific project giving rise to the claim.

We shall not be liable for indirect, consequential, incidental, or special damages, including but not limited to lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

These limitations do not apply to liability that cannot be excluded or limited under Malaysian law, including liability for death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless Pulsarai, its officers, employees, and contractors from any claims, damages, losses, or expenses arising from your use of deliverables, breach of these Terms, or violation of applicable laws.

13. Termination

Either party may terminate a project engagement by providing 14 days written notice. Upon termination, you agree to pay for work completed to the date of termination.

We may terminate immediately if you breach material terms of the agreement, including non-payment, misuse of deliverables, or violation of confidentiality obligations.

Provisions regarding intellectual property, confidentiality, warranties, limitations of liability, and dispute resolution survive termination.

14. Dispute Resolution

In the event of any dispute arising from these Terms or our services, the parties agree to first attempt resolution through good faith negotiation.

If negotiation does not resolve the dispute within 30 days, either party may pursue mediation through a mutually agreed mediator in Kuala Lumpur.

These Terms are governed by Malaysian law. Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the Malaysian courts.

15. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures. Affected obligations are suspended during the force majeure event, and timelines may be extended accordingly.

16. General Provisions

Entire Agreement: These Terms, together with any signed project agreements, constitute the entire agreement between the parties and supersede all prior communications.

Severability: If any provision is found unenforceable, the remaining provisions continue in full force and effect.

Waiver: Failure to enforce any provision does not constitute a waiver of that provision.

Assignment: You may not assign your rights or obligations without our written consent. We may assign our rights and obligations to affiliates or in connection with a business transfer.

Notices: All notices must be in writing and sent to the addresses specified in project agreements or to [email protected] for general inquiries.

17. Contact Information

For questions regarding these Terms, please contact: