Privacy Policy

1. Introduction

Pulsarai ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you interact with our services, including through our website located at plsar.biz.

This policy applies to information collected through our website, email communications, and during the provision of our AI services. We operate in Malaysia and comply with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian data protection regulations.

For questions or concerns about this privacy policy, please contact us at [email protected].

2. Information We Collect

We collect information that you provide directly to us and information automatically collected through your use of our services.

Information You Provide

When you contact us, request services, or engage with our platforms, you may provide:

• Contact information: name, email address, phone number, business address
• Company information: business name, industry, organizational role
• Communication content: messages, inquiries, feedback you send to us
• Project information: details about your requirements, workflows, and technical specifications

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, time spent on pages, navigation patterns
• Cookie data: preferences and settings stored through browser cookies

3. How We Use Your Information

We process your personal data only when we have a lawful basis to do so. The legal bases we rely on include consent, contract performance, legitimate interests, and legal obligations.

Service Delivery

We use your information to provide and improve our AI services, respond to inquiries, deliver project work, and communicate about service-related matters. This processing is necessary for contract performance.

Communication

We may contact you regarding project updates, service changes, and responses to your inquiries. We will only send marketing communications with your explicit consent, and you can opt out at any time.

Website Improvement

We analyze usage patterns to understand how visitors interact with our website and improve functionality. This processing is based on our legitimate interest in maintaining and improving our services.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party providers for hosting, analytics, and communication services. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information when required by Malaysian law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the same privacy protections.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include encryption of data in transit and at rest, access controls limiting who can view personal data, regular security assessments, and employee training on data protection practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain strong protections.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by Malaysian law.

Contact information from inquiries is retained for three years after the last interaction. Project-related information is retained for the duration of the project plus seven years for contractual and legal compliance purposes. Website analytics data is retained for two years.

When information is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use essential cookies necessary for website functionality, analytics cookies to understand site usage, and preference cookies to remember your settings. You can control cookie preferences through your browser settings.

For more detailed information, please review our Cookie Policy.

8. Your Rights

Under Malaysian data protection law, you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to legal retention requirements.
• Right to Object: You can object to processing of your information for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
• Right to Complain: You can lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

For material changes, we will notify you by email or through a prominent notice on our website before the changes take effect. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

13. Governing Law

This privacy policy is governed by the laws of Malaysia. Any disputes arising from this policy or our data practices will be subject to the exclusive jurisdiction of the Malaysian courts.